Oracle Fusion Cloud Support & Engineering

Oracle engineering for the Financials and SCM platform you already run.

Support and change delivery across Oracle Fusion Cloud Financials, Supply Chain & Manufacturing and the technical services around them. Your business and functional teams own process and policy decisions; we handle the technical execution — configuration, extensions, integrations, data, reporting, releases and production support.

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Platform coverageFusion FinancialsFusion SCMOracle Integration CloudREST / SOAPFBDIADFdiOTBIBI PublisherBPM ApprovalsFlexfields

01 / Oracle Financials

Financials configuration and engineering around the close, controls and transaction flow.

Technical support and change delivery across General Ledger, Payables, Receivables, Cash Management, Assets, Tax, Expenses, approvals and financial reporting.

General Ledger & accounting configuration

Technical changes to the structures and rules that drive accounting without redefining the accounting policy itself.

Chart of accounts, ledgers and accounting structures
Intercompany and balancing configuration
Journal sources, categories and processing rules
Configuration changes for entities, currencies and reporting structures

Payables, Receivables & Cash support

Configuration and troubleshooting across high-volume transaction processing and settlement workflows.

Supplier and customer transaction configuration
Invoices, payments, receipts and collections workflows
Cash Management and bank reconciliation support
Exception analysis, reprocessing and production issue resolution

Assets, Tax & Expenses configuration

Support for the application setup and changes behind asset, tax and employee expense processing.

Asset categories, books, depreciation and transfers
Tax configuration changes and transaction troubleshooting
Expense types, policies, approvals and integrations
Validation and regression testing around configuration changes

Close, approvals & controls engineering

Technical work around close dependencies, approval routing and application controls.

BPM approval workflows and routing changes
Subledger-to-ledger reconciliation support
Scheduled processes and close-related technical dependencies
Access, audit-trail and control-support changes

02 / Oracle SCM

SCM configuration and engineering across order, product, inventory and supply workflows.

Technical delivery across Oracle Fusion Cloud SCM modules, with support for the application configuration, extensions, interfaces, data and operational issues around supply-chain execution.

Order Management & orchestration

Configuration and support around order capture, pricing, fulfillment orchestration and exceptions.

Order Management setup and processing rules
Order import, transformation and validation
Fulfillment orchestration and exception handling
Pricing and order-flow troubleshooting

Product & item management

Technical maintenance of the product structures that downstream SCM processes depend on.

Items, catalogs, attributes and structures
Product data changes and controlled imports
Extensible flexfields and reference data
Data-quality support across product hierarchies

Inventory, procurement & fulfillment

Application support around inventory movements, receiving, purchasing and fulfillment processes.

Inventory organizations, subinventories and transaction support
Procurement and receiving configuration changes
Shipping and fulfillment-related issue resolution
Operational data loads and reconciliation

Planning, manufacturing & supply execution

Engineering support where planning and execution modules are part of the Oracle estate.

Supply and demand data interfaces
Planning collections and scheduled processing support
Manufacturing and work-order related integrations
Technical troubleshooting across dependent SCM modules

03 / Oracle Application Engineering

The technical layer underneath Financials and SCM.

For work that crosses modules or sits below a single business process, we support the Oracle application estate as an engineering system.

Configuration, flexfields & extensions

Descriptive and extensible flexfields
Application configuration and setup changes
Sandbox-based configuration and controlled promotion
Extension support where standard configuration is not enough

Workflow & scheduled processing

BPM approval routing and notification changes
Scheduled processes and ESS job troubleshooting
Batch dependencies and operational sequencing
Technical support for recurring processing failures

Security & access support

Role and privilege troubleshooting
Data-access and segregation-of-duties support
Integration and service-account access
Least-privilege changes as responsibilities evolve

Performance & maintainability

Root-cause analysis for recurring application issues
Scheduled-process and interface performance investigation
Configuration cleanup and technical-debt reduction
Supportability reviews before production changes

04 / Integrations & Data

Move data into and out of Oracle with visibility around failure and recovery.

Build, change and support for interfaces and data loads across Oracle Financials and SCM, using the integration and bulk-load mechanisms appropriate to the application.

Oracle Integration Cloud & APIs

Oracle Integration Cloud flows and orchestration
REST and SOAP service integrations
Authentication, service accounts and endpoint changes
Error handling, retry and operational monitoring

FBDI, ADFdi & bulk data loads

File-Based Data Import processes
ADFdi spreadsheet-based controlled updates
Data mapping, validation and load sequencing
Post-load reconciliation and exception cleanup

Master & reference data support

Supplier, customer, item and account reference data
Hierarchy and cross-reference maintenance
Data-quality correction and controlled cleanup
Technical support for acquisitions, reorganizations and new entities

Interface operations

Monitoring for failed or delayed interfaces
Reprocessing and retry support
Reconciliation for high-value transaction flows
Diagnosis across Oracle and connected application boundaries

05 / Reporting & Technical Controls

Reporting and controls built on data the application can stand behind.

Technical development and support for Oracle reporting, extracts and operational controls used by finance, supply-chain and application teams.

OTBI & BI Publisher

OTBI analyses and dashboards
BI Publisher reports and data models
Scheduled report delivery and bursting support
Performance and data-definition troubleshooting

Operational extracts & reconciliations

Outbound extracts for downstream processing
Control reports and exception reporting
Reconciliation between transaction stages
Technical investigation when reports disagree

Access & audit support

Role and access-change support
Audit-trail and configuration traceability
Technical evidence for control testing
Issue remediation arising from access reviews

Report change delivery

New fields, layouts and data-source changes
Regression testing after configuration updates
Version-controlled report changes where applicable
Documentation tied to the delivered change

06 / Quarterly Releases & Production Support

Keep Oracle updates and production changes routine rather than disruptive.

Support around Oracle quarterly updates, incidents, recurring platform changes and the backlog that accumulates around a live application estate.

Quarterly update readiness

Release-note and impact review for in-scope modules
Regression testing against critical workflows
Feature and behavior changes assessed before production
Validation of integrations, reports and extensions after update

Production issue support

Incident triage and root-cause analysis
Fixes across configuration, integrations, data and reporting
Reprocessing, rollback and recovery support
Problem follow-through until the underlying cause is addressed

Backlog & enhancement delivery

Defined work packages from an existing backlog
Technical analysis, build, test and release within your process
Cross-module design where multiple Oracle areas are affected
Documentation attached to the delivered change

Environment & release coordination

Test and production deployment coordination
Configuration migration and dependency checks
Post-release validation
Change records, approvals and traceability

How We Work

Defined ownership. Your engineering process.

We work against a defined area of technical responsibility and deliver through the controls already used by your organization.

Clear ownership

We agree the workstream, backlog area or Oracle platform responsibility we are taking on and stay accountable for it.

Your controls

Your change process, environments, approvals, security controls and definition of done remain the operating model.

Production discipline

Changes are tested before release, dependencies are understood, and rollback or recovery is considered before production.

Knowledge stays

Technical decisions, configuration behavior, integration logic and support knowledge are documented as part of delivery.

Start Here

Bring the Oracle work that is sitting on your backlog.

A technical conversation about the modules, the workstream and the engineering or support work you need to move forward.

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